Field Engineer Public Sector

• Contract: 12 months +
• Location: Onsite (Dublin 8)
• Experience Level: Intermediate (4–6 years)

Qualification Requirement:

• Level 8 qualification in computing or a computational discipline, OR
• At least 2 relevant professional ICT certifications (e.g. CompTIA, Cisco, Microsoft, CISSP) completed in the last 5 years
• Driving/Transport: Must be proposed as part of a nationwide support solution.
• English Proficiency: Fluent English required. Non-native speakers must provide C2 certification.

Key Deliverables:

• Level 1 ICT support
• Escalation of unresolved issues to Level 2 or network/server specialists
• Support of end-user hardware/software
• Deskside support and nationwide service coverage
• Professional communication and issue resolution

Key Experience:

• Supporting multiple IT disciplines (e.g., user devices, networking, Microsoft 365, servers, backups, virtualisation)
• Managing Active Directory (GPOs, auditing, cleanups)
• Teamwork and escalation handling
• Real-time security and functionality monitoring