Helpdesk Engineer Public Sector

Our Client:

• A leading public sector organisation is looking for a Helpdesk Engineer to join their busy Service Desk team. This is a great opportunity to gain exposure to critical IT systems in a collaborative, fast-paced environment.

What’s Involved:

• First-line technical support for applications, hardware, and peripherals.
• Supporting custom systems such as PULSE and FCPS, using phone, remote access, and step-by-step guidance.
• User account setup, password resets, permissions, and email administration via Active Directory.
• Monitoring servers, back-ups, and scheduled jobs to ensure system stability.
• Logging, troubleshooting, and escalating incidents where needed.

What You Need:

• 1+ years of helpdesk or technical support experience.
• Strong knowledge of MS Office and Active Directory.
• Experience supporting users remotely and handling hardware/peripherals.
• Great communication skills and a proactive approach to problem-solving.
• Flexibility to work shifts.

What’s on Offer:

• €30k - €35k
• 12-month contract with potential extension.
• Chance to support high-impact IT systems and develop your skills.