Intermediate Helpdesk Support Public Sector

• Contract: 12 months +
• Location: Offsite (may be asked to attend onsite – Dublin 8)
• Experience Level: 4–6 years

Key Deliverables:

• Level 1 ICT support
• User account setup, password resets, account changes
• Ticket assignment to third-party or higher-level support
• Courteous and professional communication

Key Experience:

• SLA and ticketing system familiarity
• Microsoft 365 support

Qualification Requirement:

• Level 8 qualification in computing or a computational discipline, OR  At least 2 relevant professional ICT certifications (e.g. CompTIA, Cisco, Microsoft, CISSP) completed in the last 5 years
• Driving/Transport: Must be proposed as part of a nationwide support solution.
• English Proficiency: Fluent English required. Non-native speakers must provide C2 certification.