Lead Field Engineer Public Sector

What's involved

• Leading and coordinating a team of Field Engineers supporting multiple secure sites.
• Managing ICT service requests, ticket allocation and service performance reporting.
• Providing hands-on support for hardware, software, networking and end-user technologies across multiple locations.
• Supporting Windows environments, Active Directory, collaboration tools and core ICT infrastructure.
• Working closely with stakeholders to maintain service continuity and resolve high-priority technical issues.
• Mentoring engineers, maintaining documentation and ensuring high-quality onsite customer support.

What's needed

• Experience leading a field support or desktop support team within an enterprise ICT environment.
• Strong hands-on experience supporting Windows, Active Directory, networking and end-user hardware.
• Experience with service desk, ticketing and asset management tools such as ManageEngine.
• Knowledge of Cisco, Citrix, Microsoft Endpoint Configuration Manager (MECM) and remote support tools.
• Strong troubleshooting, stakeholder management and communication skills.
• Ability to work independently across multiple sites while maintaining high service standards.

What's on offer:

• Competitive Daily Rate