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Technical Services Analyst Role and Responsibilities:
This role will see the successful candidate provide Level 2/3 technical support to both internal and external customers via phone and email. You’ll also manage technical incidents, support merchant onboarding and configurations, and work cross-regionally to ensure seamless 24/7 support.
What’s involved:
Manage merchant onboarding, profile configuration, and reporting
Support and escalate technical incidents using CRM tools
Collaborate with Engineering on bug fixes and technical resolutions
Communicate effectively with customers and partners
Complete daily, weekly, and monthly administrative tasks
Participate in regional handover meetings to ensure continuity
Adhere to company processes, policies, and SLAs
7-day shift roster between the hours of 8am- 6.30pm
What you need:
3+ years’ experience in a technical customer support environment
Strong verbal and written communication skills
Knowledge of eCommerce/payment systems and API protocols
Understanding of SQL, Splunk, web technologies, and IP networking
CRM and Microsoft Office proficiency
Strong verbal and written communication skills- strong Customer Service background is key
Payments industry experience highly desirable
Candidate must be based in Ireland and have a Stamp 4/ EU Passport only
