“Out of Hours” Calls in Recruitment: Helpful or Harmful? 

In recruitment, out-of-hours calls are often seen as part of the job. Candidates work standard hours, roles move quickly, and timing can make or break a placement. But while these calls can be useful, they also raise important questions about professionalism, boundaries, and candidate experience. 

From a recruiter’s perspective, calling outside of normal working hours can feel practical. It may be the only time a candidate is free to talk openly, and in fast-moving processes, speed matters. For some candidates, especially those actively searching, an evening call can be convenient and even appreciated. 

However, out-of-hours calls can easily cross a line. Unannounced early-morning, late-evening, or weekend calls can feel intrusive, particularly for candidates who haven’t agreed to that level of contact. First impressions matter, and an unexpected call at the wrong time can damage trust before a relationship has even begun. 

There’s also the issue of work-life balance, on both sides. Normalising out-of-hours contact can create pressure for recruiters to always be “on,” leading to burnout, while candidates may feel obligated to respond to avoid missing an opportunity. Over time, this culture benefits no one.

The solution isn’t to avoid out-of-hours contact entirely, but to be intentional about it. Setting expectations early, asking candidates when they’re available, and using messages or emails to arrange calls shows respect and professionalism. A quick email asking, “Is now a good time to talk?” can make all the difference. 

In a people-focused industry like recruitment, how and when we communicate is just as important as what we communicate. Respecting boundaries doesn’t slow the process, it strengthens relationships and builds long-term trust.